Privacy policy

Last updated: January 2026

This Privacy Policy explains how RZL Prints (“we”, “us”, “our”), operating under Razel Group Ltd, collects, uses, stores, and protects your personal information when you visit our website, make a purchase, or otherwise interact with us (collectively, the “Services”).

By using our website or Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page, and the “Last updated” date will be revised accordingly.

How We Collect Personal Information

We collect personal information in the following ways:

Information You Provide Directly

When you use our Services, you may provide us with personal information including:

  • Name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Order and payment confirmation details
  • Account login details (if applicable)
  • Communications with us (such as customer support enquiries)

You may choose not to provide certain information, but this may limit your ability to use some features of our Services.

Information Collected Automatically

When you visit our website, we may automatically collect certain information using cookies and similar technologies, including:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the site
  • Referring URLs and interaction data

This information helps us understand how our website is used and improve our Services.

Information from Third Parties

We may receive information from trusted third parties such as:

  • Website and e-commerce platforms (e.g. Shopify)
  • Payment service providers
  • Delivery and fulfilment partners
  • Analytics and marketing service providers

Any information received from third parties is handled in line with this Privacy Policy.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • To provide our Services: processing orders, payments, deliveries, returns, and customer support
  • To communicate with you: order updates, service messages, and responding to enquiries
  • For marketing purposes: sending promotional emails where you have opted in
  • To improve our website and Services: analytics, performance monitoring, and user experience
  • For security and fraud prevention
  • To comply with legal obligations

Cookies

We use cookies to ensure our website functions properly and to analyse website traffic. Cookies help us remember your preferences and improve your experience.

Most web browsers allow you to control cookies through browser settings. Please note that disabling cookies may affect the functionality of our website.

For more information about Shopify-related cookies, please refer to Shopify’s cookie policy.

How We Share Personal Information

We may share your personal information with:

  • Service providers who assist us in operating our business (e.g. payment processors, delivery partners, IT providers)
  • Marketing and analytics partners (where permitted by law)
  • Our parent company, Razel Group Ltd, where necessary for business operations
  • Legal or regulatory authorities if required by law

We do not sell your personal data.

International Data Transfers

Your information may be stored or processed outside the UK or European Economic Area. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal requirements, resolve disputes, and enforce agreements.

Your Rights

Under UK GDPR and applicable data protection laws, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Object to or restrict processing
  • Request data portability
  • Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details below. We may need to verify your identity before responding.

Children’s Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children.

Security

We take reasonable measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.

Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us at:

Email: sales@rzlprints.co.uk